How returns, replacements and refunds are handled for orders placed with Ecoo Hyper Retail Private Limited ("Ecoo Basket").
Note: This return & refund policy is a draft template and should be reviewed by a legal professional before relying on it.
If an item arrives damaged, defective, or different from what was ordered, please report it to us at the time of delivery or within a reasonable period, with supporting details (such as photos and your invoice number).
Claims can be raised through your account contact, by phone, WhatsApp, or email. We track claims and follow up on them directly.
Where a claim is accepted, we will arrange a replacement, credit, or refund as appropriate. Refund method and timelines depend on the original payment method and order channel (B2B or B2C).
Certain FMCG and perishable goods may have specific handling and return conditions for hygiene and safety reasons. These will be communicated where applicable.
Returns may not be accepted where goods have been used, altered, or where a claim is raised outside the applicable reporting window, except as required by law.
To raise a return or refund request, email info@ecoobasketb2b.com or call +91 93423 58226.